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Need Help?
We’ve got you covered!

Whether you’re a director, participant or user confused about your SDI Races account, looking for an event, or making a purchase or donation; you’ll find the answers you’re looking for here.

For Directors

  • Admin portal tutorials for directors - Coming Soon!

    COMING SOON!

  • How to set up a race - Coming Soon!

    COMING SOON!

  • How to search and find a participant - Coming Soon!

    COMING SOON!

For Participants

  • Account Issues - Coming Soon!

    COMING SOON!

  • How do I register for an event?

    • Click “Add to Cart”
    • Login or Create Account
    • Checkout
    • Enter Billing Information
    • Enter Credit Card Information
    • Submit Payment
    • If you successfully registered, you should be directed to a confirmation page with transaction details. You should also receive a confirmation email at the email you used during registration.

  • How do I edit my registration?

    Coming Soon!

  • How do I get a refund?

    • Understand the refund policy before you register for an event. The policy varies per organization and package. Read what is on the website first.
    • Is there a fee withheld?
    • Is there a refund at all?
    • Contact SDI Races for help issuing a refund, if applicable.

  • How do I transfer to a different event/participant?

    Coming Soon!

  • How do I contact the event?

    • Go to the event website and look for a contact page or information at the bottom of the site.
    • Email, Phone, Contact form?
    • Social Media links on the site?

  • How do I contact SDI Races?

  • I forgot my password, how do I change it?

    • Go to the race site you're trying to register on and click the login button.
    • Enter email in the email field
    • Click forgot password button
    • Check email for reset directions

  • Making a Donation

    • Choose amount you wish to donate from the dropdown or enter the amount in the field
    • Click add to cart or make donation
    • Login or create an account
    • Checkout
    • If you successfully made the donation, you should be directed to a confirmation page with transaction details. You should also receive a confirmation email at the email you used during registration.

  • Registration Issues

    Coming Soon!

For All Users

  • How to Create an Account

    • Name, email, phone, etc
    • Create Account
    • Create Account Here link - coming soon!

  • Access Your Account / Profile

    Coming soon!

  • How do I reset my password if I’ve forgotten it?

    • Go to the race site you're trying to register on and click the login button.
    • Enter email in the email field
    • Click forgot password button
    • Check email for reset directions

  • Why am I being told “An account for that email address already exists”?

    • Have you ever registered for a camp before?
    • Did you register for a camp or race with SDI camps and races before?

  • Where is my registration?

    • Did you receive a confirmation email with your transaction details?

  • How do I resend my confirmation email?

    Coming Soon!

  • Where do I find the event information, such as course map, packet pickup details, store merchandise, shipping dates, event, etc?

    The event website on which you registered.

Testimonials

SDI is completely dedicated to the success of our event registration. They are a true partner, continuously improving to give our runners the best possible experience.

Donna Kearney - Naperville Turkey Trot

Testimonials

SDI Races handled every aspect of my race planning with professionalism, courtesy, and promptness. From the very first phone call to the very last email, SDI guided me through all my questions. I would recommend SDI Races to ANY Race Director...SDI Races is seriously the best! If your goal is a user friendly, beautiful website with easy registration for your participants - you need SDI Races.

Vanessa Kutkoski - Race Director Sheryl’s 5K to Benefit Ovarian Cancer Research Fund

Testimonials

SDI Camps and Races has been a fantastic partner for Friends of Columbian Park Zoo for the past two years. They have allowed us to increase the efficiency of our registration process while simultaneously raising our awareness of our organization. I can always count on SDI to provide prompt, and courteous service and offer unique solutions to address changing situations.

Friends of Columbian Park Zoo - Zoo run run

View all Testimonials

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SDI is completely dedicated to the success of our event registration. They are a true partner, continuously improving to give our runners the best possible experience.

Donna Kearney
- Naperville Turkey Trot

SDI Races handled every aspect of my race planning with professionalism, courtesy, and promptness. From the very first phone call to the very last email, SDI guided me through all my questions. I would recommend SDI Races to ANY Race Director...SDI Races is seriously the best! If your goal is a user friendly, beautiful website with easy registration for your participants - you need SDI Races.

Vanessa Kutkoski
- Race Director Sheryl’s 5K to Benefit Ovarian Cancer Research Fund

SDI Camps and Races has been a fantastic partner for Friends of Columbian Park Zoo for the past two years. They have allowed us to increase the efficiency of our registration process while simultaneously raising our awareness of our organization. I can always count on SDI to provide prompt, and courteous service and offer unique solutions to address changing situations.

Friends of Columbian Park Zoo
- zoorunrun.com
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